Refund Policy

If you are not completely satisfied with your purchase, we are here to help.

Return Policy
Return Period: Our return policy is valid for 15 days after you receive the item. If 15 days have passed, unfortunately we will not be able to provide you with a refund or exchange. If the item you received is damaged, you must notify us by email within 2 days and attach photos as evidence to be eligible for a refund.

Return Conditions: To be eligible for a return, your item must be unused and in the same condition as when you received it, and the original packaging must be retained.

Returns for Non-Quality Reasons: After the item is delivered, if the customer changes their mind for any reason and wants to return the item, the buyer is responsible for the return shipping costs. Once we receive your returned item in good condition, we will issue a refund within 2-3 business days.

Sale Items: We do not accept returns on sale items.

Refund Instructions (if applicable)
Once we receive and inspect your return, we will email you to let you know that we have received your return and whether your refund has been approved. If approved, we will process your refund and automatically issue a refund to your credit card or original payment method within a certain number of days.
Delayed or Non-Accepted Refund (if applicable)

If you do not receive your refund, first check your bank account again. Then contact your credit card company, as it may take some time for your refund to be credited. Next, contact your bank, as refunds usually take some time to process. If you have completed all of the above and still do not receive your refund, please contact us at contact@lienthelp24h.com.

Return Logistics
To return your item, please contact us at contact@lienthelp24h.com. You are responsible for the shipping costs of the returned item and the shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund. Depending on where you are, the time it takes for the exchanged product to arrive will vary. To help you understand the possible shipping costs for returns in advance, here is a rough estimate of the return shipping costs for some countries:
USA: Return shipping costs may vary depending on factors such as package weight, volume, transportation distance and selected transportation method, and the approximate price ranges from US$10 to US$30.

UK: Return shipping costs generally fluctuate between US$9.5 and US$30, depending on the actual situation of the product and the selected logistics channel.

Canada: Return shipping costs are approximately US$15 to US$40, and the shipping company, product specifications, etc. will affect the cost.

Australia: Return shipping costs range from approximately US$18 to US$50, depending on factors such as product weight and logistics service level.

Cancel an order
Once your order has been shipped, it cannot be canceled. Lefreniy is not responsible for non-delivery of an order due to the recipient's refusal to accept the order.